Privacy Policy

Introduction

Crownview Hamden Concrete respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, share, and protect information when you visit our website or use our services. By using our website or services, you agree to the practices described in this policy.

Information We Collect

We collect information that you provide directly to us, including:

• Contact information such as your name, email address, phone number, and mailing address
• Property information including your address and details about your project
• Communication preferences and any messages you send us
• Payment information necessary to process transactions

We also automatically collect certain information when you visit our website, including your IP address, browser type, device information, pages viewed, and how you interact with our site. This information is collected through cookies and similar technologies.

How We Use Your Information

We use the information we collect to:

• Provide estimates and quotes for concrete services
• Schedule and complete your concrete projects
• Communicate with you about your project status, appointments, and service updates
• Process payments and maintain billing records
• Respond to your questions, requests, and customer service inquiries
• Send you information about our services, promotions, and updates if you have opted in
• Improve our website, services, and customer experience
• Comply with legal obligations and protect our rights

How We Share Your Information

We do not sell your personal information to third parties. We may share your information in the following circumstances:

• With service providers who help us operate our business, such as payment processors, scheduling software, and email services
• With contractors or subcontractors who assist with your project
• To comply with legal requirements, court orders, or government requests
• To protect our rights, property, or safety, or that of our customers or others
• In connection with a business transaction such as a merger, sale, or acquisition

Any third parties we work with are required to maintain the confidentiality of your information and use it only for the purposes we specify.

Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your experience. Cookies are small data files stored on your device that help us remember your preferences and understand how you use our site. You can control cookie settings through your browser, but disabling cookies may limit your ability to use certain features of our website. We may also use analytics services like Google Analytics to understand website traffic and user behavior.

Data Security

We implement reasonable security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. This includes secure data storage, encrypted transmissions for sensitive information, and restricted access to personal data. However, no method of transmission over the internet or electronic storage is completely secure. While we strive to protect your information, we cannot guarantee absolute security.

Data Retention

We retain your personal information for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. Customer project records are typically maintained for several years for warranty purposes and legal compliance. After the retention period, we will securely delete or anonymize your information.

Your Privacy Rights

Depending on your location, you may have certain rights regarding your personal information, including:

• The right to access the personal information we hold about you
• The right to request correction of inaccurate information
• The right to request deletion of your information, subject to legal obligations
• The right to opt out of marketing communications
• The right to object to certain processing of your information

To exercise these rights, please contact us using the information provided below. We will respond to your request within a reasonable timeframe as required by applicable law.

Third-Party Links

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child without parental consent, we will take steps to delete that information.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will post the updated policy on our website with a new "Last updated" date. Your continued use of our services after any changes indicates your acceptance of the updated policy. We encourage you to review this policy periodically.

Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us at:

Crownview Hamden Concrete
28 Parkview Rd
Hamden, CT 06514
Phone: (203) 884-8612
Email: hello@hamdenconcrete.com